Frequently Asked Questions


How Can We Help? You and/or your immediate family member(s) can meet with experienced EAP counselor who is ready to listen and talk with you. You don't have to be alone in coping with issues such as:

  • Relationship problems at home
  • Work related stress or conflict
  • Drug or alcohol problems
  • Grief and loss
  • An aging parent or troubled teen
  • Financial issues
  • Anxiety, fear, or depression

How Do I Make an Appointment? Just call or email us. We will schedule you or your family member for a face-to-face counseling session within two business days. We have the flexibility to address emergency situations the same day or within 24 business hours. Convenient appointment times are always available to accommodate your schedule. Appointments are generally 45 minutes long depending on the circumstances.

What will it cost? FREE!! As an employee, all EAP services have been paid for by your employer. You do not pay for any call or visits to our office or with any of our certified affiliates. If you need help beyond the scope of our services, you may be referred to a community resource or to a provider covered by your medical benefits. Your counselor will take into consideration your insurance benefits and other financial means when making your referral. This will save you time and money.

What About Confidentiality?It is your decision to take advantage of this service, although sometimes your supervisor may suggest you call. Either way, all EAP records and services are treated with the utmost confidentiality. EAP of the Carolinas is an independent organization and is located off site from the work environment to ensure that you feel comfortable. No one will know you have used our services unless you choose inform them.

What is the Best Way to Prepare for an Appointment? A great place to start is to think about what your reasons and/or goals for attending short term counseling. Your counselor will be interested in knowing about you as a person, your family situation, your support system and any special interests you may have. Your appointment will be with a Master's level counselor with years of experience in helping people solve problems. Your counselor will help you:

  • Identify the problem
  • Sort through your feelings
  • Look at all the options
  • Make a plan for action
  • Move toward a workable solution